Privacy Policy

Last Updated: May 15, 2026

This Privacy Policy explains how Pacefit Link (“we,” “us,” or “our”) collects, uses, stores, and protects your information when you use our mobile application, related services, and connected smart walking pad features.

Pacefit Link is operated by LU GONG Hong Kong Juxing Tongchuan Inc.

By using Pacefit Link, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information depending on how you use the App.

1.1 Account Information

When you create an account or log in, we may collect:

  • Email address
  • Username or nickname
  • Password-related authentication information
  • Account ID
  • Login status and authentication token
  • Profile information you choose to provide, such as avatar, age range, height, weight, or fitness preferences

We use this information to create and manage your account, authenticate your login, sync your data, and provide personalized App features.

1.2 Device and Bluetooth Information

Pacefit Link connects to compatible walking pads and vibration machines through Bluetooth. To support this feature, the App may access or process:

  • Bluetooth device name
  • Device connection status
  • Device identifier or device ID
  • Device control status
  • Speed feedback
  • Workout session state, such as running, stopped, starting, or disconnected

We use this data to connect your phone to compatible devices, control workout sessions, receive device feedback, and maintain safe device operation.

We do not use Bluetooth data to track your location.

1.3 Workout and Fitness Data

When you use the App to control or track workouts, we may collect:

  • Workout duration
  • Speed
  • Distance
  • Calories
  • Workout mode
  • Workout start and end time
  • Workout history
  • Daily goals
  • Goal progress
  • Reminder settings
  • Voice guidance settings

The walking pad may not provide reliable step count data. Pacefit Link primarily uses duration, speed, distance, calories, and device running status to calculate and display workout records.

1.4 Pet Mode Data

If you use Pet Mode, we may collect:

  • Pet name
  • Pet profile information you enter
  • Pet age range
  • Pet weight range
  • Pet workout records
  • Pet mode settings
  • Preset pet walking speeds

This information is used to provide Pet Mode, pet workout tracking, and related safety settings.

1.5 Location Information

Some community features, such as “Nearby Users,” may require approximate or precise location access.

We may use your location to:

  • Find nearby users who have enabled location sharing
  • Calculate approximate distance between users
  • Support nearby greetings or workout invitations

Your location is only used for features that require it. You can disable location permission or location sharing at any time in your device settings or App settings.

We do not sell your location data.

1.6 Community and Interaction Data

If you use community features, we may collect:

  • Public profile display information
  • Posts or comments you create
  • Greetings sent to other users
  • Workout invitations
  • Interaction status
  • Challenge participation
  • Nearby user interaction records

This information is used to provide community, challenge, and social interaction features.

1.7 Rewards, Points, and Shop Data

If you use reward or shop features, we may collect:

  • Points balance
  • Check-in records
  • Badge records
  • Reward redemption history
  • Order-related information
  • Shipping or contact information you provide for reward fulfillment

We use this information to manage points, badges, reward redemption, and order processing.

1.8 App Usage, Diagnostics, and Device Information

We may collect technical data to improve App performance and reliability, including:

  • Device model
  • Operating system version
  • App version
  • Language setting
  • Error logs
  • Crash logs
  • Network status
  • Feature usage events
  • Performance diagnostics

This helps us fix bugs, improve stability, and provide support.

1.9 Photos, Avatars, and Uploaded Content

If you choose to upload an avatar, feedback image, or community content, the App may access your photo library or camera with your permission.

We only access photos or camera data when you choose to upload or create content.

1.10 Notifications

If you enable notifications, we may use notification permissions to send:

  • Exercise reminders
  • Workout reminders
  • Device status alerts
  • Community interaction notifications
  • App service messages

You can disable notifications at any time in your device settings.

2. How We Use Your Information

We use collected information to:

  • Provide Bluetooth device connection and control
  • Track workout sessions and progress
  • Save workout history
  • Provide daily goals and reminders
  • Support Pet Mode
  • Provide community, nearby user, challenge, and reward features
  • Manage account login and authentication
  • Sync data across devices
  • Improve App performance and stability
  • Provide customer support
  • Prevent fraud, abuse, unauthorized access, and security risks
  • Comply with legal and regulatory obligations

3. How We Share Information

We do not sell your personal information.

We may share information only in the following situations:

3.1 Service Providers

We may share necessary data with trusted service providers who help us operate the App, such as:

  • Cloud hosting providers
  • Database and storage providers
  • Analytics and crash reporting providers
  • Email or notification service providers
  • Customer support tools
  • Order or reward fulfillment providers

These providers are only allowed to process data as needed to provide services to us.

3.2 Legal and Safety Reasons

We may disclose information if required to:

  • Comply with applicable laws or legal processes
  • Protect the rights, safety, and property of users, us, or others
  • Investigate fraud, abuse, security incidents, or violations of our terms

3.3 With Your Consent

We may share information when you give us explicit permission, such as when you choose to post content publicly in community features.

4. Public Information

Some information may be visible to other users if you use community or nearby features, including:

  • Nickname
  • Avatar
  • Level or badge
  • Public activity status
  • Approximate distance if location sharing is enabled
  • Community posts or comments
  • Challenge participation status

Do not post personal information that you do not want others to see.

5. Data Security

We use reasonable technical and organizational measures to protect user data, including:

  • Secure transmission where applicable
  • Account authentication
  • Access control
  • Data isolation between user accounts
  • Secure storage practices
  • Monitoring and debugging tools to detect errors and abuse

However, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your information only as long as necessary for the purposes described in this Privacy Policy, including providing App features, maintaining account records, improving services, resolving disputes, and complying with legal obligations.

Typical retention practices include:

  • Account data: retained while your account is active
  • Workout records: retained until you delete them or delete your account
  • Pet data: retained until deleted by you or account deletion
  • Location data: used for nearby features and may be updated or replaced when your location changes
  • Logs and diagnostics: retained for a limited period for security and debugging
  • Order or reward records: retained as required for fulfillment, fraud prevention, and legal compliance

7. Account and Data Deletion

You may request deletion of your account and associated personal data.

You can request deletion by:

When you request deletion, we will delete or anonymize personal information associated with your account, unless we are required to retain certain information for legal, security, fraud prevention, dispute resolution, or legitimate business purposes.

Some information may remain in backups for a limited period before being permanently deleted.

8. Your Choices and Controls

You can control your information in several ways:

  • Update your account profile in the App
  • Disable Bluetooth, location, notification, camera, or photo permissions in your device settings
  • Disable location sharing in the App, if available
  • Delete workout records where supported
  • Log out of your account
  • Request account deletion
  • Contact us to access, correct, or delete your data

9. Permissions Used by the App

Pacefit Link may request the following permissions:

Bluetooth

Used to connect to and control compatible walking pads or vibration machines.

Location

Used for nearby user features and, on some Android versions, may be required for Bluetooth scanning or nearby device discovery.

Notifications

Used to send workout reminders, device status alerts, and App service notifications.

Camera / Photos

Used only when you choose to upload an avatar, feedback image, or community content.

Network Access

Used to log in, sync workout data, load community content, process rewards, and communicate with our servers.

10. Children’s Privacy

Pacefit Link is not intended for children under the age required by applicable law to use online services without parental consent.

We do not knowingly collect personal information from children without appropriate consent. If you believe a child has provided us with personal information, please contact us and we will take appropriate action.

11. International Data Transfers

Your information may be processed and stored in countries or regions outside your country of residence. Where required, we take appropriate measures to protect your information in accordance with applicable laws.

12. Third-Party Services

The App may use third-party services for hosting, analytics, crash reporting, notifications, cloud storage, customer support, or payment/order-related processing.

These third parties may process limited data as necessary to provide their services. Their handling of data is governed by their own privacy policies and contractual obligations.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the “Last Updated” date at the top of this page.

If the changes are significant, we may notify you through the App, email, or other appropriate means.

14. Contact Us

If you have questions, requests, or concerns about this Privacy Policy or how we handle your data, please contact us:

Developer: LU GONG Hong Kong Juxing Tongchuan Inc.
App: Pacefit Link
Website: https://pacefitusa.com